Administrator & Customer Care

Residential Lettings

Location: Dublin 2 Reporting to: Director

Lisney Sotheby’s International Reality are looking for an experienced and motivated lettings administrator with excellent attention to detail, organisational and customer service skills.

Day to day – what the role looks like:

• Preparation and typing of documents, letters and general day to day correspondence to support a busy department.
• Actively typing and managing correspondence, diaries and actions list for team members
• Answering/directing of calls and assisting in ensuring all enquiries are actioned in a timely manner
• Liaising with landlords and tenants, dealing with all telephone, email and direct office enquiries, making/confirming all appointments and inspections.
• Responsible for the Letting database, including landlords, properties, tenants, leases, RTB registrations
• Responsible for raising lettings fee invoices, processing rent payment and creditor invoices
• Processing lease renewals and drawing up new lease agreements
• General office administration including filing, updating websites i.e., our own website, Daft.ie and Myhome.ie
• File Management System, diary maintenance, mail matches on new properties
• Assisting the Lettings Negotiators with all administration
• GDPR, RTB, PSRA Compliance
• General accounts relative to lettings
• Filing, photocopying and other ad hoc duties as and when required
• Responsible for arranging viewings
• Taking inbound/making outbound calls, dealing with email enquiries
• Maintaining service levels as outlined by Directors and HR
• Providing excellent level of customer service for the team

What you will need to apply:

• Experience working in a lettings position or similar role.
• Previous administration experience in a busy working environment
• Excellent time management and organisational skills required
• First-rate customer services and attention to detail with an outstanding ability to liaise with landlords and tenants
• High attention to detail and continued accuracy
• Proven proficiency in Microsoft Word, Outlook, Excel, SharePoint, PowerPoint and other Microsoft packages
• A positive attitude towards their work
• Willingness to work as part of an interactive team
• An ability to build and maintain good networks
• Demonstrate excellent communication both verbal and written skills and hold excellent interpersonal skills
• Possess self-management skills and the motivation to efficiently plan and organise their own work time
• Assess priorities within their own work area
• Handles routine work with limited supervision

Benefits:

• Professional subscriptions, Life Assurance, Maternity/Paternity benefits, Study and Exam leave and
• Educational Assistance,

This is a challenging position in a dynamic organisation where the successful candidate will be rewarded with excellent career and development opportunities.