The Role:

• Preparation and typing to support a busy department (Audio typing & copy typing)
• Actively managing correspondence, diaries, brochures and actions list for residential negotiators
• Answering/directing of calls and assisting in ensuring all enquiries are actioned in a timely manner
• Responsible for Day-to-Day residential accounting processes
• Filing, photocopying and other ad hoc duties as and when required
• Actively participating in a typing pool system with other administrators, covering busy periods and annual leave absence
• Responsible for all customer service including inbound and outbound calls
• Liaising with negotiators daily, carrying out actions required
• Responsible for recording external and internal viewers
• Assist with weekend viewings arrangements when necessary
• Confirm all appointments & inspections with negotiators and vendors if necessary
• Responsible for drawing up brochures, window displays
• Update and maintain house List and collate same for distribution
• Maintaining service levels as outlined by Directors and HR
• Providing excellent level of customer service for the team

The ideal candidate will have:

• Audio Typing experience mandatory with min. 65 wpm and excellent attention to detail
• Previous administration experience in a busy working environment
• Excellent time management and organisational skills required
• First-rate customer services skills with an outstanding ability to liaise with directors, clients
• A positive attitude towards their work
• Willingness to work as part of an interactive team
• An ability to build and maintain good networks internally and externally
• Demonstrate excellent communication both verbal and written skills and hold excellent interpersonal skills
• Possess self-management skills and the motivation to efficiently plan and organise their own work time
• Assess priorities within their own work area
• Handles routine work with limited supervision