Day to day – what the role looks like:

• Preparation and typing of documents, reports, minutes of meetings and general day to day  administration
• Audio typing (90%) – Copy Typing (10%) using MS Office 2010
• Actively assisting/managing correspondence, diaries and actions
• Proactively taking instruction from audio tapes – if applicable
• Answering/directing of calls and assisting in ensuring all enquiries are actioned in a timely manner
• General accounts including invoicing, using in-house e-business system
• Use of in-house property system – Agency Manager
• Filing, photocopying and other ad hoc duties as and when required
• Working closely with residential customer service regarding brochures & bulletin specifications and deadlines
• Liaising with negotiators on a daily basis, at the start and end of each day reporting back after viewings
• Providing excellent level of customer service
• Taking inbound/making outbound calls, dealing with email enquiries
• Responsible for front of office duties including meet and greet/liaising with potential clients who call into the office
• Confirm all appointments & inspections with negotiators and vendors if necessary

What you will need to apply:

• Experience in MS Office with ability to learn new processes effectively.
• Audio typing experience preferable
• Previous experience within a similar industry
• First-rate customer services skills with an outstanding ability to liaise with vendors and buyers
• A positive attitude towards their work
• Willingness to work as part of an interactive team
• An ability to build and maintain good networks internally and externally
• Demonstrate excellent communication both verbal and written skills and hold excellent interpersonal skills
• Possess self-management skills and  the motivation to  efficiently plan and organise their own work time
• Assess priorities within their own work area
• Handles routine work with limited supervision
• Must want to seek career progression to a licenced negotiator function or similar