FAQs for tenants

We know the rental market for tenants has been really competitive for years, but we can help take the stress out of finding a new home. If you’re ready to rent, you’re ready to start looking! We can be your guide from the beginning, from property searches and viewings, to that final buzz of picking up your keys for the first time.

You’ll get an edge over others by being prepared. Having all your documentation in order is a good start, and when you have good advice to back you up, you’re on to a winner. We’ve been looking after tenants for over 50 years, so we’ll be on your side from day one.

If you’d like any advice about renting, our door is always open. And to get you thinking, we’ve compiled a list of the most common questions that tenants ask us. If you’d like to discuss any of these issues in greater detail just get in touch and we’ll take it from there.

Your first step will be to consider your budget. Get an understanding of how much per month you can spend on rent, and don’t forget to include figures for utilities and internet.

From there, set up alerts on property portal sites, so you’ll be the first in the know when rental properties come on the market that fit your requirements. Once you find a property you like, contact the letting agent or landlord to discuss your property needs, and they will arrange a virtual or in-person viewing at a time that suits you.

Being prepared is your best bet to landing your dream rental. Have all of your references and paperwork ready to send to the letting agent when you have found a property you’d like to view. This will help speed up the process for getting your application approved, as well as show the agent you’re serious and ready to rent!

In order to secure a rental property, you’ll likely need:

  • Confirmation of employment
  • Rental references
  • Photo ID
  • PPSN

If you find there’s a maintenance issue in your house, contact your agent or landlord via phone or email to report the issue. They will then arrange for a member of the maintenance team to visit the property, investigate and fix the issue.

Keep a list of all of the items that were included in the rental when you first moved in – this could be furniture, cutlery, plates – and make sure they are in good nick and in their rightful place. Clean the property from top to bottom. The letting agent or landlord will send you a vacating checklist and will arrange a check out inspection before you move out. From this appointment, they will advise you of any works or cleaning that may be required to ensure your deposit is returned in full with no delay prior to moving out.

The RTB has a one-stop-shop on its website for all questions and queries relating to your tenancy rights and obligations. We are also happy to discuss any concerns that tenants may have in relation to their tenancy, and support tenants where we can!

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